> ## Documentation Index
> Fetch the complete documentation index at: https://opensre.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# OpsGenie

> Connect OpsGenie so OpenSRE can read active alerts and incident context during investigations

OpenSRE queries OpsGenie to retrieve active alerts and their details — correlating on-call incidents with infrastructure events and investigation findings.

## Prerequisites

* OpsGenie account (Atlassian or standalone)
* API key with read access

## Setup

### Option 1: Interactive CLI

```bash theme={null}
opensre integrations setup
```

Select **OpsGenie** when prompted and provide your API key.

### Option 2: Environment variables

Add to your `.env`:

```bash theme={null}
OPSGENIE_API_KEY=your-api-key
OPSGENIE_REGION=us   # or "eu" for EU accounts
```

| Variable           | Default | Description                    |
| ------------------ | ------- | ------------------------------ |
| `OPSGENIE_API_KEY` | —       | **Required.** OpsGenie API key |
| `OPSGENIE_REGION`  | `us`    | Region: `us` or `eu`           |

### Option 3: Persistent store

```json theme={null}
{
  "version": 1,
  "integrations": [
    {
      "id": "opsgenie-prod",
      "service": "opsgenie",
      "status": "active",
      "credentials": {
        "api_key": "your-api-key",
        "region": "us"
      }
    }
  ]
}
```

## Creating an API key

1. In OpsGenie, go to **Settings** → **API key management**
2. Click **Add new API key**
3. Name it `opensre` and enable **Read** access
4. Copy the key

<Info>
  EU accounts use a different endpoint. Set `OPSGENIE_REGION=eu` if your OpsGenie URL is `app.eu.opsgenie.com`.
</Info>

## Verify

```bash theme={null}
opensre integrations verify opsgenie
```

Expected output:

```
Service: opsgenie
Status: passed
Detail: Connected to OpsGenie (US region); API key accepted
```

## Troubleshooting

| Symptom              | Fix                                                              |
| -------------------- | ---------------------------------------------------------------- |
| **401 Unauthorized** | Check the API key — ensure it has Read access                    |
| **404 Not Found**    | Try setting `OPSGENIE_REGION=eu` if you're on the EU instance    |
| **Rate limited**     | OpsGenie enforces per-minute rate limits; reduce query frequency |

## Security best practices

* Use a **read-only API key** — OpsGenie supports granular permission scopes.
* Store the API key in `.env`, not in source code.